Yesterday I received a phone call from Hui Ling; the founder of Fabulous Finds on her intention to discontinue Fabulous Finds. It was kind of her to give me a call as she doesn’t want me to find out from her Facebook announce that she will make on that afternoon. For those that didn’t managed to get online yesterday, here’s the announcement from Hui Ling.
My sincere apologies for the long absence in which I have not been able to attend to emails and Facebook queries. I have been very ill for the past 3 weeks and continue to be so. As a result, it is with a very heavy heart that I announce the discontinuation of Fabulous Finds, given the need to concentrate on my recovery as I battle this long-term illness. The September box is the last and final Fabulous Finds box and I am truly sad to announce that there will not be an October edition or future boxes.
In the next one week, my urgent priority will be to arrange for the refund of all payments which have been made in advance for the Fabulous Finds boxes. To me, it is of paramount importance that all subscribers are reassured that refunds will be made promptly and correctly.
1) Termination of all Monthly Subscription (Recurring Payments) with immediate effect.
– If you have signed up for a Monthly subscription, please be assured that your credit card will no longer be charged RM35 every month for the subscription to Fabulous Finds effective from today.
– If your credit card has already been deducted as payment for the October box (depending on your billing cycle), a refund will be made to your credit card via ipay88. The refunds will be done systematically in alphabetical order of subscribers over the next one week.
– Emails will be sent out to each individual subscriber over the course of the coming week. Thank you for your patience in waiting your turn for the refunds.
2) Refund of advance payments made for the Annual, 6-month, 3-month and 1-month Subscriptions/ Gifts
– If you have signed up for the Annual, 6-month, 3-month and 1-month Subscriptions/ Gifts, refunds will be made to you for boxes you have made advance payment for.
– For instance, if you signed up for the 6-month subscription (paid RM210 (RM35 x 6)) and received the July, August and September boxes, a refund of RM105 (RM35 x 3) will be made to you for the advance payment of the October, November and December boxes which unfortunately I am not able to deliver to you.
– In another example, if you have just recently made payment for the 3-month box (intended start date for Oct), you will be refunded in full for the 3-months paid.
– The refunds will be made to subscribers in alphabetical order within each category.
– Emails will be sent out to each individual subscriber over the course of the coming week. Thank you for your patience in waiting your turn for the refunds.
For those of you who have bought the Fabulous Finds boxes as gifts for friends and loved one, I am especially sorry I am unable to complete the delivery of the thoughtful presents you have purchased for your giftees.
For those of you who have received the July, August and/or September boxes for yourselves, I truly hope you have enjoyed sampling them as much as I have loved putting them together for you.
Indeed, thank you for the opportunity to delight you with specially curated beauty items over the past few months. Thank you also for the pleasure of getting to know some of you having spoken to you over the phone or maintained correspondence via email or Facebook.
My apologies once again for not being able to continue with the provision of this service. It’s been a very difficult decision and I leave with a heavy heart, having put all my heart, soul and passion into starting and running Fabulous Finds.
With much love and sincere apologies,
Hui Ling
[email protected]
God bless and speedy recovery Hui Ling.
For those that have subscribed to Fabulous Finds, do allow some time for Hui Ling to do the refund for you.
Comments (21)
o my (>_____<)"
Yea o my 🙁
Being one of the earliest subscribers of Fabulous Finds, I’ve only gotten to know her from a few conversations on the phone. She came across as an incredibly warm person, with great strength and business acumen. To be able to successfully launch the first Malaysian beauty box is very inspirational and commendable. My heart goes out to her and her family members during this difficult time.
Thanks for the wonderful well wishes words Melissa. I hope for nothing but the best for Hui Ling
Vanity Trove wanted to take over Hui Ling’s business. I find Vanity Trove a tad too expensive for my taste in terms of beauty box. Hui Ling’s Fabulous Finds’ price is just nice.
I don’t think so VT will be able to buy FF over. Hui Ling personally told me she have no intention to sell her business.
Nope, she doesn’t want to. She made it very clear in her response to the guy’s message.
For Vanity Trove to approach her expressing their interests publicly on Facebook, I thought that was done in a very bad taste. Their proposal should have been carried out discreetly with tact and privately. I am not very impressed with Vanity Trove.
Don’t worry Melissa. Hui Ling told me she will not sell the business. I hope she doesn’t. I want her to restart FF when she recovers.
VT boxes are good but bad customer service, delivery and pricing. Douglas is not a bad guy actually. Just said the wrong thing at the wrong time I guess. Hui Ling is right…it’s opportunistic for VT wanting to take over FF at this difficult time. My stand is with Hui Ling.
Somehow I am glad I didn’t subscribe to VT previously when I first found out about it. I’m not a fan of bad customer service 🙂
I subscribed a few months of VT and stopped just before they increased the price to RM60
Well, I really look forward to the day where FF will be back in business again. Will definitely subscribe. I’m just going to plan my own surprises, lol. Read as online shopping. I cannot go to KLCC that frequent. I keep wanting to buy, and in the end, I do the deed. Sigh.
You just need some control power 🙂
After Midvalley/The Gardens, KLCC is now my 2nd favorite shopping mall. Hahaha.
It is very nice of you to blog about her, especially regarding the announcement. I didn’t see this anywhere else except on Facebook of course. I am with you, one day I believe FF will be back.
She’s a friend of mine. Just in case her subscribers didn’t managed to go on Facebook 🙂
Oh my,this is so all of a sudden and shocking,now where am i going to subscribe for a reasonable price beauty box?? Lol joking
omg, this is a sad announcement. I am interested to subscribe the box, but seems like the thought has to be put off. hope she gets well soon.
I’m sad too :(. Shocking to all of us especially those that knew her since the launch. She’s currently busy doing refunds to all subscribers by stages.
sad to hear this…but i think she should make the announcement on her website too….
You’re right. Let me drop her an email on this. Thanks for the suggestion Ranul 🙂